The owner of the online store brainiwood.com (hereinafter referred to as the Online Store) is BrainiWood. OÜ (registration code 17251551), located in Viljandi County, Viljandi City, Tööstuse tn 7a-5, 71012.
Validity of the sales contract, product and price information
The terms of sale apply to purchases of goods from the Online Store.
The prices of products sold in the Online Store are indicated next to the products. A delivery fee is added to the price.
The delivery fee depends on the buyer’s location and the delivery method.
The delivery fee is displayed to the buyer when placing an order.
Information about the goods is provided in the Online Store directly next to the goods.
Making an order
To order goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and select the appropriate delivery method for the products. Then, the amount of the fee will be displayed on the screen, which can be paid via a bank link or using another payment solution.
The contract comes into force from the moment the amount due is received in the Online Store’s bank account.
If the ordered goods cannot be delivered due to the end of the goods or for another reason, the buyer will be notified as soon as possible and the money paid (including the costs of delivering the goods) will generally be returned within 1-2 business days. Depending on the payment method, receipt may take up to 7 business days.
Delivery
The goods are shipped to the following countries: Estonia, Latvia, Lithuania, Finland
The shipping costs of the goods are borne by the buyer and the corresponding price information is displayed next to the shipping method.
Shipments generally arrive at the destination specified by the buyer within 3-14 business days from the entry into force of the sales contract.
In exceptional cases, the right to deliver the goods within up to 30 calendar days is reserved.
If the Online Store has notified the buyer on the website or in the order confirmation of delivery problems and a deadline exceeding 30 calendar days, the deadline published by the Online Store applies.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day right of return, the ordered goods may not be used in any way other than necessary to verify the nature, properties and functioning of the goods in the same way as is permitted for testing the goods in a physical store.
If the goods have been used for a purpose other than necessary to verify the nature, properties and functioning of the goods or if they show signs of use or wear, the Online Store has the right to reduce the return fee according to the decrease in the value of the goods.
To return the goods, a free-form application for withdrawal from the purchase of the goods must be submitted and sent to the e-mail address no later than 14 days after receiving the goods.
The costs of returning the goods are borne by the buyer, unless the reason for the return is that the item to be returned does not correspond to the order (e.g. a wrong or defective item).
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier of the goods within the aforementioned period.
Upon receipt of the returned goods, the online store shall immediately refund to the buyer, but no later than 14 days after receiving the withdrawal application, all fees received from the buyer under the contract.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided evidence that he has returned the item, depending on which occurs first.
If the buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the online store, the online store is not required to refund the consumer the cost that exceeds the cost associated with the standard delivery method.
The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store has been indicated significantly below the market price of the goods due to a mistake.
Right to file a claim
The Online Store is liable for any non-conformity or defect of the goods sold to the Buyer that already existed at the time of delivery of the goods and that becomes apparent within two years of the delivery of the goods to the Buyer. During the first year of the delivery of the goods to the Buyer, it is assumed that
the defect already existed at the time of delivery of the goods. It is the Online Store’s obligation to rebut this assumption.
The Buyer has the right to contact the Online Store within two months of the appearance of a defect by sending an e-mail to [email protected].
The Online Store is not liable for defects that have arisen after the delivery of the goods due to the consumer’s actions or inaction (incorrect use, accident, etc.) or if it is normal wear and tear due to normal use of the goods.
If the goods purchased from the Online Store have defects for which the Online Store is liable, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online Store will refund all fees associated with the sales contract to the Buyer.
The online store will respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
Your personal data may reach us in the following ways:
-When you place an order in the https://brainiwood.com/ e-shop
-When you register as a user of the https://brainiwood.com/ e-shop
-When you contact us via phone, email or online chat
-When you purchase a product on installments and enter into a leasing agreement
-When you browse the website https://brainiwood.com/
-When you provide personal data about another person who will receive the goods
-When you make payments using e-banking or other electronic payment methods
-When you comment, like or share a post on our social media account
-When you subscribe to our newsletter
-When you comment on posts on our website
We only ask for personal information from you when it is necessary to provide you with a service. When you contact us or visit our website, you may share the following information with us:
First and last name
Email address
Postal address, country, county, city
Telephone number
Your purchase history and activity in our online store
Chat history between you and us
Information about your web browser and IP address
Dispute resolution
If the buyer has any complaints regarding the Online Store, they must be sent by e-mail to [email protected]. If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer may contact the Consumer Disputes Commission. You can read the procedural terms and submit an application here. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer’s complaint by the Committee is free of charge. The buyer may turn to the European Union’s consumer dispute resolution platform.
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